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    Dialer Analytics – Regie.ai

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    Accessible to both Reps and Managers, individual and team AI Dialer performance metrics are displayed on the Analytics page within the Regie platform.

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    We provide convenient tool tips directly on the top level metrics for more insight to the definitions of each metric. Simply hoover your mouse over the "i" icons of each metric for those details.

    Ultimately, your sales team's success is driven by productivity, conversion rates and continuous optimization.

    How to access Dialer Analytics

    1. From the Regie platform, select the AI Dialer icon from the navigation bar.

    2. Click on Analytics

    How to adjust your Analytics Views

    Within the Dialer Analytics, users can select from the following metric views using the drop down menu located on the top left:

    • Rep Performance View - track dialer analytics per rep
    • Agent Performance View - track dialer analytics per agent/sequence

    Core SDR Metrics & Benchmarks

    | | | | | --- | --- | --- | | Metric | Target Benchmark | What it Tells you | | Total Tasks Completed | Weekly Team Goal | Tracks overall activity level | | Connect Rate | ~ 5% | Ensures accurate contact data (title, company, contact info) | | Bridge to Connect Rate | ~ 50% | Are reps responding quickly and confidently once bridged into a call with a prospect? | | Connect to Conversation Rate | ~ 50% | Are intros strong & brush-offs handled effectively? | | Conversation to Meeting Rate | ~ 20% | Are reps closing on pain and leading to meetings? | | Talk Time | 30-60 min/day | Ensures calls are engaging & not rushed |

    Red Flags & Easy Solutions

    • Low Connect Rate (<5%) → Check data quality, enrich contacts.
    • Low Bridge to Connect Rate (<50%) → Reps may hesitate after the beep or mispronounce names.
      • Quick fixes:
        • Be ready to speak immediately after the beep
        • Say "Hey" instead of "Hi" for a natural and more conversational opener
    • Low Connect to Conversation Rate (<50%) → Reps aren’t getting past objections.
      • Ensure strong hooks & rebuttal handling.
    • Low Conversation to Meeting Rate (<20%) → Reps may be:
      • Feature dumping (talking too much about product, not pain)
      • Talking too much in general → Let prospects speak!

    Additional Insights on Results Metrics

    Within the Analytics results table, scroll to the right to view Dial Time, Talk Time and Session Time Metrics.

    • Dial Time = Total time spent dialing is tracked from when the 'Start Calls' button is pressed until either the 'Stop Calls' or 'Pause Calls' button is pressed, and all active calls are ended, or until the session ends automatically after reaching the end of the calling list
    • Talk Time = Total time spent on a “Connected” call.
    • Session Time = Total time of the Dialer Call Tasks being open within the RegieOne platform and Total Time the AI Dialer Window is open in the Chrome Extension.

    The ability to see the Dial Time, Talk Time, and Session Time results metrics listed above depends on your selected Analytics view.

    • In the Rep Performance view, all three metrics are tracked per rep.
    • Within the Agent Performance view, only Talk Time metrics are tracked per Agent/Sequence.

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