Dialer Call Queues – Regie.ai

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The AI Dialer conveniently organizes your call tasks available into call queues.

This article reviews each queue and tips for for managing your dials.

Up Next

• These are all call tasks that have not been called

Best Practices:

• Most reps always start their dialing sessions by focusing first on the Up Next queue 
• It's a good idea to do a quick audit of your Up Next call queue while dialing or before starting dials.
  • Spot check job titles for accuracy of your dialing list
  • Spot check any unrecognizable accounts being called

Cancelled

• Call tasks that were stopped/cancelled mid-dial either automatically by the AI Dialer or manually by the rep

Best practices:

• Before moving onto other prospecting tasks, check the Cancelled queue
• When dialing in this queue, it's helpful to check how long ago the prospect was dialed.
  • It's ok to call the same prospect a 2 or 3 times in a prospecting session
• Please see the following article for More Canceled Call Queue Best Practices

Manual Completion

• If any calls remain in the manual completion queue at the end of a dialing session, the rep will need to manually assign a call disposition. 
  • This is rare, but can happen - typically occurs when a rep forgets to disposition a call after a connected call
• During an active dialing session, calls may also temporarily appear in the manual completion queue while the AI analyzes the prospect's voicemail to determine the appropriate automated disposition for the call

Best practices:

• Before moving onto other prospecting tasks, check the Manual Completion queue and if there are any calls listed, provide the appropriate call disposition manually.

Completed

• This is a list of all completed dials during the dialing session
• This list resets every 24 hrs

Removed

• This is a list of all prospects that have been manually Finished from Sequence manually by you (the rep) during the dialing session

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